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Field notes from production systems

Why RAG fails in production — and the eval harness that fixes it

Most retrieval-augmented systems break silently. Here is how we measure and harden them before launch.

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Agentic orchestration: MCP patterns for regulated industries

How to give agents real tools while keeping auditors, security and compliance teams comfortable.

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Headless commerce at scale: margin, not just conversion

Conversion rate is a vanity metric if fulfilment cost and returns eat the gain. Engineer for contribution margin.

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